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Jan 14, 2012

Wataniya: Please fix your mobile internet ...



Hello.

Here in Maldives, none of the telecom companies offer an unlimited mobile data plan, unless you buy a blackberry from Wataniya, which in essence is not a very attractive deal as it is for most people.

As most telecom companies around the world, both Dhiraagu and Wataniya offer tiered rather than unlimited mobile data plans.

I used to subscribe to Wataniya MobileNet 149. I paid MRF 149/- each month for 60MB of data. When Dhiraagu introduced their GB Pack for MRF 160/- per month, Wataniya scrambled to offer a similar (or a better) deal, and around a month later launched their MobileNet 159 package. I was to pay MRF 159 for 1.1GB of data each month. That sounded like a good deal to me, only MRF 10/- more to get about 18 times more mobile data than I used to. I jumped onboard and subscribed to this new package the very first day.

The first few weeks were good. Wataniya mobile net almost always worked. However, few months in, I started getting disconnected quite often and had trouble re-connecting. Now its worse. You have to be lucky if you could even connect to the internet in the daytime in general and especially in the working hours. It still works as used to to if you try in the early mornings. Very early morning, like around 3am to 7am.

I'm not the type who abuses a service. Surely, not the services provided by my Telcom. I have been with Wataniya for around 3 years now. I pay my bells on time. I've never activated my free numbers, nor have I activated my friends and family discount numbers. I have never fully used my 1.1GB allowance. Not once. I'm almost always around the 400MB mark. Since I can't use mobile data as I want to, I've been using WiFi most of the time. This defeats the purpose of actually subscribing to a mobile internet package.

Also, I've been having trouble sending and receiving text messages from Australia. I've called up Wataniya and brought this matter to their attention several times.  Its been more than a year since I filed an official complain with them, and I've called them numerous since then to remind them about it. The matter is yet to be resolved. This is bad!

I'm seriously thinking to switch back to Dhiraagu. The only thing that's holding me back is Wataniya offers an a very good IDD add-on. If Dhiraagu offers such an IDD add-on, I'll switch to Dhiraagu in a heartbeat. There is only so much one can do to support the underdog!

Wataniya, Whatever you are doing wrong, fix it, and be quick about it.

Laterx.

6 comments:

Maldivian Finance Blog said...

I unsubscribed a net package from Wataniya few months back. But now again there is a net package on my monthly bill. I dont know why it is there but somehow it is there. Weird huh!

I switched to Wataniya last year and barely use the phone other than few calls in a day. Internet sucks on Wataniya and as you said, I should too re-consider moving back to Dhiraagu.

//Sub/Corpus said...

Maldivian Finance Blog ::
I had the same problem ...
I brought it to the attention of their accounts department ...
They reversed the charges ...
You should let them know if there are any problems with your bill ...
Do it fast ...

Anonymous said...

kula badhalu kuran feney. varah lolah undhagu mi theme.
varah salaam
btw interesting post eh

//Sub/Corpus said...

Anonymous ::
This blog has always been dark ...
And I like this theme ... sorry ... :(

Awwam said...

Dark age with unlimited internet rocks :p

Awwam said...

Even with Blackberry service non of them offer unlimited internet, they have a fair Usage policy. Be careful with the Advertisements.

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